I need advice on where to order parts and get then quickly. No dealers in my area. I have always ordered from Partzilla and always had good experience until recently.
Order 1 - Ordered 11/27 - All parts in stock and shipping within 24 hours. Received an email the next day saying my order shipped except for 4 units of the same item. Those items were now backordered. I received the in-stock items on 12/2 via UPS. Open the box, 1 item (torsion spring) was clearly installed/used/abused and not even the correct part number in the box. This spring easily had 500-700 miles on it based upon rust and wear marks. I contacted Partzilla immediately. They apologized and said a replacement will be shipped ASAP and will provide a UPS return label. Two days later, still no order or shipping confirmation. I contacted them. "We won't ship until we receive the used part." Huh? Now getting pissed. Unacceptable. They agreed to ship the replacement. I asked to have it "overnighted or 2-day" - they refused but said it will be "expedited." Next day I receive a shipping confirmation, USPS Ground Advantage. Slowest, cheapest option they could find - but says it will be delivered in 4 days. OK. As with most cheap shipping options, it was delayed/lost. It does show up 8 days later. The "backordered" items also shipped. They decided to ship them USPS Ground Advantage as well. They too were eventually lost in transit - 10 days and counting. Partzilla agreed to ship them again. Now they are on backorder until 12/23. Last night, I receive an email saying the replacement order is cancelled. No explanation and no refund mentioned.
Order 2 - Three days ago, I placed another order. All items in stock. Next day, I received a shipping confirmation. Unfortunately, they shipped USPS Ground Advantage again. 3 days later, USPS says they don't have the package, Partzilla says they shipped. No idea if/when I'll get them.
Order 3 - This order was placed at the exact same time as Order 3. These items were all showing as orderable from BRP, and will ship in 2-3 business days. I purposely separated the items to avoid shipping delays. 24 hours after placing the order, the status changes to shipping on 12/23.
Partzilla has always shipped UPS ground, never had an issue. Clearly they are trying to cut costs at the expense of customer service. The funny thing is, they pay for UPS return shipping for the used part.
On the positive, they respond to email within hours; bad news, they rarely offer anything of substance.
After spending $3K with them in 2 years, I think I need to find another more reliable source until they return to their old shipping model.
I know Partzilla is the cheapest, but the season is short and I'll pay more and actually get the part. Is buying direct from BRP any better or should I stick to 3rd party?
Order 1 - Ordered 11/27 - All parts in stock and shipping within 24 hours. Received an email the next day saying my order shipped except for 4 units of the same item. Those items were now backordered. I received the in-stock items on 12/2 via UPS. Open the box, 1 item (torsion spring) was clearly installed/used/abused and not even the correct part number in the box. This spring easily had 500-700 miles on it based upon rust and wear marks. I contacted Partzilla immediately. They apologized and said a replacement will be shipped ASAP and will provide a UPS return label. Two days later, still no order or shipping confirmation. I contacted them. "We won't ship until we receive the used part." Huh? Now getting pissed. Unacceptable. They agreed to ship the replacement. I asked to have it "overnighted or 2-day" - they refused but said it will be "expedited." Next day I receive a shipping confirmation, USPS Ground Advantage. Slowest, cheapest option they could find - but says it will be delivered in 4 days. OK. As with most cheap shipping options, it was delayed/lost. It does show up 8 days later. The "backordered" items also shipped. They decided to ship them USPS Ground Advantage as well. They too were eventually lost in transit - 10 days and counting. Partzilla agreed to ship them again. Now they are on backorder until 12/23. Last night, I receive an email saying the replacement order is cancelled. No explanation and no refund mentioned.
Order 2 - Three days ago, I placed another order. All items in stock. Next day, I received a shipping confirmation. Unfortunately, they shipped USPS Ground Advantage again. 3 days later, USPS says they don't have the package, Partzilla says they shipped. No idea if/when I'll get them.
Order 3 - This order was placed at the exact same time as Order 3. These items were all showing as orderable from BRP, and will ship in 2-3 business days. I purposely separated the items to avoid shipping delays. 24 hours after placing the order, the status changes to shipping on 12/23.
Partzilla has always shipped UPS ground, never had an issue. Clearly they are trying to cut costs at the expense of customer service. The funny thing is, they pay for UPS return shipping for the used part.
On the positive, they respond to email within hours; bad news, they rarely offer anything of substance.
After spending $3K with them in 2 years, I think I need to find another more reliable source until they return to their old shipping model.
I know Partzilla is the cheapest, but the season is short and I'll pay more and actually get the part. Is buying direct from BRP any better or should I stick to 3rd party?
