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#1 mainewood

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Posted 30 July 2020 - 08:25 AM

I just purchased a used blizzard nor'easter trailer.

I noticed some screws missing in the exterior shell. I didn't have a bit to fit the screws. I contacted the manufacturer and they actually ANSWERED the phone at 7:30am. Michelle, without hesitation, asked for my address to send a bit and screws (No charge) even though I offered to pay... I encourage anyone looking to purchase a trailer to contact them!

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#2 182ray

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Posted 30 July 2020 - 08:30 AM

I just purchased a used blizzard nor'easter trailer.

I noticed some screws missing in the exterior shell. I didn't have a bit to fit the screws. I contacted the manufacturer and they actually ANSWERED the phone at 7:30am. Michelle, without hesitation, asked for my address to send a bit and screws (No charge) even though I offered to pay... I encourage anyone looking to purchase a trailer to contact them!

I believe Michelle may be the owner along with her husband. Now that's customer service



#3 Saluda

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Posted 30 July 2020 - 09:33 AM

Had that happen on one of our trailers (not that brand). Found out factory had over tightened, bumps on the road popped a bunch of them. That was factory explanation. They paid my dealer to replace quite a few of them. I was happy.

Everything good after that.


Edited by Saluda, 30 July 2020 - 09:34 AM.

Come on snow !


#4 Surly1

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Posted 30 July 2020 - 12:14 PM

FYI, most of the screws used in trailers are a #2 Square drive. They may look like a torx, but are actually a multi point square drive.

Also, as stated above. If it’s exterior screws, usually they get over torqued and the heads pop off. Just be aware before you go trying to ram a new screw in the existing hole.

Edited by Surly1, 30 July 2020 - 12:16 PM.


#5 RainmanX

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Posted 30 July 2020 - 09:13 PM

The screws also pop out because of flex. On my R&R  I have had to replace many with using a screw+nylock nut instead of a self tapper sheet metal.



#6 mile9c1

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Posted 31 July 2020 - 09:30 PM

Happens to all brands.  I've seen in happen on a Neo and a Legend that I used to own... seems like they'd use a bigger screw by now.






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