There have been a few posts lately about Klim and their warranty or lack there of since Polaris bought them.
I am a large buyer of they stuff for sledding and casual wear and wanted to share a recent experience.
I have a pair of their casual boots to be worn in the hotel or out to supper when not sledding, cost me $300. I have owned them for 11 months. Warranty is one year.
I contact Klim last week and explained the issue and provided the pics they request. 48 hours later I get an email that they are sending me a new pair of bots in the mail. Cant complain about that kind of service. This is my first time having issues with anything I have Klim and believe me when I say I have ALLOT. Friends bug me that they never see me without a K somewhere on my body.
Just thought I would share an positive experience instead of a negative one. I guess its all about how you approach them and answer their questions.