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New BV2S Helmet Broke

Started By Running Bear, Dec 03 2011 10:53 PM

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#1 Running Bear

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Posted 03 December 2011 - 10:53 PM

Bought a new BV2S helmet today brought it home watched the dvd on how to set it up. I removed the face part like to showed to make some adjustments went to reinstall back onto the helmet and the plastic broke were it attaches. NOT HAPPY

#2 shawngtp

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Posted 03 December 2011 - 11:03 PM

Take it back. It should be under warranty.
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#3 Running Bear

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Posted 03 December 2011 - 11:07 PM

Take it back. It should be under warranty.


Yes sir, I will be at there door when they open on Monday.

#4 spud62w

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Posted 04 December 2011 - 08:41 AM

Before you leave the store with your new one check to make sure the red light works too. Take 2 AA batteries with you and try it.

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#5 camr

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Posted 04 December 2011 - 10:17 AM

Putting the batteries in for the first time is no walk in the park, either!!

#6 peter

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Posted 04 December 2011 - 01:33 PM

Putting the batteries in for the first time is no walk in the park, either!!



I haven't attempted to install the batteries yet. Any tips?

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#7 TT670

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Posted 04 December 2011 - 06:13 PM

Are you sure it broke, the face piece breaks down into a bunch of pieces. Ive beat up mine pretty good in the last 6 years and cant visualize where you could have broken it, can you provide a pic?

#8 Running Bear

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Posted 04 December 2011 - 06:46 PM

Are you sure it broke, the face piece breaks down into a bunch of pieces. Ive beat up mine pretty good in the last 6 years and cant visualize where you could have broken it, can you provide a pic?


I do not know how to install a picture I will try to describe it. The plastic clip on the bottom of the( Breathing Mask Support) that connect to the helmet broke. I took it off to adjust the breathing mask when I try to reinstall it the plastic clip broke. The helmet is brand new but it was on the shelf the dealer but it box when I said I'll take one. Who knows how many times it was taking off and on. As i see it only the Mask Support needs to be replace. I hope I explained it well enough if not maybe my daughter can show a picture.

#9 PHE

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Posted 04 December 2011 - 07:12 PM

Are you sure it broke, the face piece breaks down into a bunch of pieces. Ive beat up mine pretty good in the last 6 years and cant visualize where you could have broken it, can you provide a pic?

I think he's referring to the 3 clips on the grey mouth piece that snap to that chinsy dowel on the helmet

#10 Running Bear

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Posted 04 December 2011 - 07:19 PM

I think he's referring to the 3 clips on the grey mouth piece that snap to that chinsy dowel on the helmet


Your correct!!

#11 PHE

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Posted 04 December 2011 - 08:23 PM

Your correct!!

Knock on wood but never broke mine. If its really cold outside I don't even attempt to remove it. I get nervous just trying to snap it on. Bring it back I'm sure they will warranty it.
Good luck

#12 Running Bear

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Posted 04 December 2011 - 08:36 PM

Knock on wood but never broke mine. If its really cold outside I don't even attempt to remove it. I get nervous just trying to snap it on. Bring it back I'm sure they will warranty it.
Good luck


Thanks, I hope they will I own it for less then 5 hrs. I was in my family room setting it up I glad it was not on the trail. I will not removed it again if I don't have to.

#13 ams

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Posted 04 December 2011 - 08:41 PM

The newer helmets must have weaker plastic or poor tolerance on the jaw piece. I have one of the first units, no problem with jaw piece. Buy new helment last year, and keep the old scratched one. Jaw breaks on new one, dealer warranties it after explaining how my wife & I have each had a Bv2s for 6 years. Replacent jaw breaks, use old helment jaw for rest of last season. I now have a new jaw ( at my cost, from a different dealer, six months later ) hope it is from a better batch.

#14 PHE

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Posted 04 December 2011 - 08:43 PM

Truly is a really great helmet

#15 lindasledgirl

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Posted 04 December 2011 - 08:48 PM

Once you put the batteries in once, it's easier the next time. However, the switch to shut off the light was broken in mine last year. The light was on from Christmas Day till end of March!! You won't believe how little power that LED light uses. And PS. Get your wife to do it, women have smaller hands a are a little better at this 'picky' job.
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