I just want to let everyone know about when you call Pines and ask them if they can do warranty work on your sled the 2nd question they ask you is "Did you buy it here", and if you say no then you here chuckling "well it will be at least a week". I thought warranty was warranty. As the case with most people, the dealership where the sled was bought is not always the one you are near when a problem occurs, and mine was a simple code error that needed to be reset. I know I am not the only one this has happened to there.



&^%&^%#*(&^*^@#%*&^#@#*!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A cry heard around the world. Cars, Trucks, sled are all the same. It seems if you don't know the owner of the dealership (or at least the service writer) you get screwed.
My buddy had the same problem at Powersports in Regina. Except he bought the sled there!!!

On the upside...PS is completely taking care of my machine right now..no questions asked...in all the years we've owned sleds, I can remember only a handful of times when a dealer went out of his way to make the customer happy like this. We'll see how the service is when I get the machine back, but so far quite impressed.

I think with the change of ownership they will be better but for now they wont get my business. Also when I called my dealer to get my sled in he only asked when I was bringing it in.

Pines changed ownership???

Track 'n Trail in Meadow is also changing hands.

No PS in Regina has.

I will NEVER deal with pines in PA again! I bought 6 sleds there and they screwed me over on some warranty. once they started expanding they forgot about the customer. you were just a number to them. they can go suck one........I hope they see this too.

Had a similar experience with Lintlaw...seems like they want to push volume...service used to be pretty personal there, now it seems we're just a phone call.

i have never had any luck with powersports they are absolutly terrible they were before and they are now i took in a jug to get riffiled with oil wanted synthetic skidoo in it took it with me for a day of riding ran low in the sled stop to fill it happened it was the color blue really didnt think skidoo made a blue colored oil so phoned the dealer in weyburn where i had had another bottle filled and his was brown in color the way it should look so as u can tell im a little pissed with this if i wanted coop 2 cycle oil i would of drove to town but if your payin a premium for this "skidoo" oil which u are suppose to run ( according to the dealer ) what the hell are they sellin anyone else had this happen to them? . I know for a fact i will never set foot in that place again ill go to the states before that happens. just make sure u know what your get when u go there and take a jar of vasaline cause they are gonna give it to u!!!!!!!!!!!!!!!!!!!!!

Yeah,
I ordered some ski-rods from PS in Regina. I said I wanted rods for Precision Skis. When I got there, I was in a hurry, didn't really look at them, just paid and left. Turned out to be for Pilots. I will take some blame here, cause I should have looked at them, but you would think that when you ask for a specific product, they would give it to you at an AUTHORIZED DEALER. Problem is that the parts guys and gals don't know anything. Probably don't even own a sled. I heard that the main parts guy from the old Powersports came to the new PS, but was let go recently. Maybe they are making some changes for the good.

i talked about this before but Im still pissed off at PowerSports. I took my sled in for warrranty work (chaincase blew up) in the middle of dec just before christmas I called them back to see what was happening with my sled told me they are waiting for parts (been there for about week and a half at this point). Then on Dec 30 I called them back to see when I am getting my sled back they said waiting for parts now because of christmas I understood why the wait but got curious. So I called around the province to all the dealerships and they told me the parts could be here in about 3 days nothing is backordered (chaincase,chain,bearings,seals,bolts,gears all readily available). So I went to PowerSports to get my sled to take it elsewhere and the guy at the parts counter told me the parts are still on backorder I said I didnt care I am here to pick up my sled and going somewhere else. So I got my sled loaded and opened up the side panel and my chaincase was all torn apart so I went to go get all the wrecked pieces. I went to to see the mechanics in the back to get my parts and he asked me if I am gonna take my parts and put my sled back together myself? I told him the guy at the front told me the parts are on backorder the mechanic laughed and said they showed up 3 days after I dropped my sled off they just havent done the work cause the guy never scheduled my sled in. So I wasent impressed they had lied to me. If they told me that they just cant do the work right away cause they are backed up I would of understood but he lied to me and told me my parts werent in when they were there the whole time. I lost 2 weeks of riding cause of that when I was on christmas holidays. I will never buy anything from them again they have to be the worst dealer I ever dealt with.

Try Wadena Snowmobile - Joe and his wife and crew are great.

Yep,
Wadena is a good dealer. Also Kipling, SK has a great dealership.
Baker's small engine repair. Ben and his guys are great.

My experience with pines happened a few years ago when travelling from Saskatoon to Candle Lake (the first leg of a huge weekend ride), My throttle cable Frayyed and jammed at about half throttle in the trails through the forrest by Macdowall. I had a MXZx 440 and managed to limp it back to the town to meet the chase truck. I rode into P.A. and was at Pines by 1 or so on the Friday hoping that they would have a cable that would work to get me going again, they did not have any cables in stock, oh well right.... But then as I was leaving I saw the identical sled in their used stock! I went back in and asked if the sled was for sale, yep. Knowing that parts if ordered on a Friday usually get to the dealer mid week. I offered to pay new price for the throttle cable off of the used sled and they could order a new one in for the doner. Not a big deal I thought and thought for sure I was riding again. NO DEAL! The guy just shrugged me off and pretty much told me to get lost. It looked like the sled had been sitting there all year and was quite burried. Nope... sombody was coming to take it for a test ride that afternoon... ya right. Although I haven't asked to borrow off of a used sled before I have heard of guys getting parts off of showroom sleds to get them riding as quick as possible. Anyways, MAD I left and went to the poo dealer to see if I could get a cable to work. Found one that was close but of of an injected sled and with a little mods I got a cable to work and I was able to carry on.

I will not step foot in the doors of Pines again! I know almost any other dealer would have went the extra to get a guy riding again.

Other than that we had a great ride. rode to candle, did the Sask 100 on Saturday, woke up Sunday and rode to Meeting lake (by Spiritwood), woke up monday and rode back to Saskatoon.

Saw this post and thought I would share my experience.

See ya on the snow

i to have had many problems with Pines. ive decided to never deal with them

i ordered a part from them (sent the wrong part!) and used a credit card, and they failed to send a reciept, so when i went to return it i couldnt because i didnt have the reciept!

I know of another stealer in SK that i called 1 day. He asked if i bought it from them... i said no. He said it would be a few weeks. I was thinkin how fair is that when they didnt EVEN exist b4 i bought my sled and Can-am quad.

Sucks b/c the closer doo stealership everyone is in their 90s and havent heard of the xp let and now this.

Which dealer was this?
Just curious.

Another dealer story was with the doo dealer in toon town. When I was looking to buy my 09 summit I was calling around to see what prices were like around the province and when I called the saskatoon dealer the salesman shrugged me off and said that if all im looking for is a price that they are not going to be the cheapest so....

Needless to say I ended up taking my $13000 elsewhere.

All the other "small" town dealers kipling, weyburn,wadena,carlyle were more than happy to talk with me about sleds and my options in buying one and were more than helpful.


LetItSnow

I live in S'toon and won't go in there.

Bought new from Seasons Edge in Nipawin this year - Nothing beets them IMO.

Rec-tech Lloyd

The salemen there is very helpful but havent seen there the last couple of timez there

Its to bad ALL dealers cant be good, honest, helpful put customers first. With the internet and threads like this, one persons bad experience is now heard, read by hundreds instead of just buddies hearing the stories. As sledders we spend a lot of money on these machines for a limited 4 months of use it would be nice to have a good dealer close to home instead of having to drive to a reputable one.

reputable???
Frank, that's a pretty big word for an electrician. Did Megan help you with that?

But seriously, you are right about that. We need better dealers everywhere. People are actually scared of going to dealers it seems. Not Cool.

Ahhh no I figured it out myself all myself yeahh Ahhh I need a beer and an engine to talk around

Ya they are 2nd to none there, i havent had any work done there but have bought a sled from there prolly 6 or 7 years ago and they still treat me like a customer and has gave us used parts he had laying around for free to get us up and running. When was anything free in the Rec world? If i was buying a new sled on this side of the border it would be from them for sure.

I purchased my sled brand new from Pines in 2004 and took it back for the 10 hr service - I was not impressed with their service. After that, I started taking my sled to Wadena. Joe & Debbie treated me like a million bucks. Of all the dealers I have ever dealt with for vehicles or toys, Wadena Snowmobile was bar-none the best experience I ever had. The work they do is also fantastic. The next sled I buy will come from them.

used to deal with custom, bought sled there, lots of parts next to impossible to get a bit of a deal on anything (5-10%) and they were usually more $$ anyway.
got hooked up with seasons edge when calvin and sheila bought in, . i buy a ton of parts from them for ski-doo and can-am prob in the top 5 ( yeah im hard on stuff lol ) they look after the customer, i told a buddy of mine to go see them for a new sled, ended up 4 more guys went there too, that must say something!!

I bought my '09 renegade from Bakers in Kipling. They aren't real busy so they have the time to help you and the mechanic told me he thinks he is the only brp certified mechanic in saskatchewan.

They already did.

Took my quad to Seasons edge for sum warranty work, seeing I never bought it there when I went to pick it up they charged me 225.00 bucks, I thought what the "F_ck" is this.Thought oh well if its fixed whatever....NOPE.Came home and had to tighten about 4 bolts that hold the clutch cover on, then I took it for about a 5 mile ride they had the clutch cover off of it cause the seal was leaking. I could here a noise, thought "F_ck" it I'm gonna drive the "Sh_t" out of it till it blows, and sure enough, secondary clutch come right out the side of the cover. So I called them up, said what kinda mechanic you got in the back working on stuff, he says "why is that" I told him what happened, and he said " thats cause your bearings on your transmission are shot and the vibration loosend off the bolt!!! I said go blow it out your "A--" buddy, and never even wanted me back to fix it right. Never deal there again.
And Pines Service can go "F_ck" themselves!!!!!!

I'm not sure why you would expect Pines to drop everything in order to work on your sled that was not even purchased there. Most good shops are at least one week behind in peak season and most put their own customers first. A busy shop means that people actually enjoy dealing there and trust the people who look after them. Would you be impressed as a consumer if your job was dropped at the dealership you purchased from, in order to repair a sled from somewhere else. Not likely. One week turn around for any repair is pretty descent at any dealership and a simple error code is an oxymoron 99.9% of the time. Error codes can lead to hours of electrical testing and re-testing, which is not always fully covered by warranty and comes out of the dealers pocket. In case you haven't figured it out yet, I own Pines Service Centre. Our family has owned it for over 30 years and last time I checked we were the longest running dealership in Saskatchewan. This is something that is not acheivable if we had poor service as you say, but thats right you never even had your sled into us so how would you know? I actually find this outragously funny that one week for a repair is in some way unacceptable to you. I can't even get an oil change on my $60000.00 truck without booking it a week in advance.

Strange you would say that Pines forgot about their customers. Last time I checked we were the only dealership that expanded our service department to match the needs of our expanding customer base. We spent half a million dollars on a state of the art shop and went from 3 to 7 technicians in a matter of 2 years. All for the good of our customers. In fact, if you are familiar with the current driveshaft recall and electrical updates on the 08 sleds, we have already completed nearly 75% of them and some dealers have barely started because they are to busy setting up sleds. By the way Fred, the only person who got screwed was me when I allowed you to charge a $1200.00 repair bill that you still haven't paid after 3 years. Your warranty was long expired by the time you blew your engine due to modifications and improper servicing. Tell the whole story next time and hey, pay your bills!

The sled you speak of that Pines could have robbed the parts off of was a consignment. NOT OUR INVENTORY. If you had left your sled for us to sell would you appreciate us robbing parts off your sled? And yes, the owner did have the unit sold and was picking it up the next day. I can't believe you would expect us to do this for you? What kind of person are you to bash us on the web this way. No one works harder for their customers than we do. I work 6 days a week with no holidays to take care of MY customer and then some one like you bashes me for not stealing from one of MY customers. What a joke. Next time you want to bash someone make sure you make sense. There is only one word to describe your reaction- UNBELIEVABLE!

I have to say Big Dog Racing Inc., I am throughly upset with yer previous comment on how, we (P.S.C.) can go f_ck off. I will explain Les's comment from my point of view. First off, you purchased your 07 Can-Am OL 800 XT from Lintlaw. This aside fact, when I started talking to U, U seemed like a great guy and someone that I wanted to impress. We hit it off on the mud/rally scene "edit for bad language" and U were looking for tires..... BIG tires, 31" Laws. I told U I had them and would give an awesome deal on a set. U were worried about engine and drive train warranty. I told U not too worry, that we would look after U. We got too talking, and I explained than If U could break it, we would fix it, no problems, just don't use a 2" lift LOL. U can use the BRP HPG shock kit to clear the tires on the front with no issues with these tires. Well, yer first ride with the new shoes was at Mistatim rally this spring. U said had ordered a 2" HL lift. I said clearly on the phone before the rally, U WILL BREAK AXLES with the 31's and the 2" lift. U said, Are U sure. Well, I have built over 300 modded OL 800's for mud riding and I know this too be true. O.K. The first time we actually meet was on the Mistatim rally. U are sitting there in the first real mud hole with not one, but two broken front axles. Long story short, I laughed and said bring it in after U get out and home. U did. And we replaced the axles ( complete shafts, plunging joints and all ). How much did U pay for this work? WE at this time sent yer winch to Edmonton to be warrantied when it came back, we installed it and it worked fine. We tested it out, but ya, we didn't sink the machine and use the winch to test it............ And we completed the work in 5 days. Well, the summer goes on and yer machine returns to Pines with a wrecked tranny. This time took a little longer. But, what should have been a few thousand dollars later, U're machine is fixed. Again, how much did this cost U?................ Now for the fun part. At the same time, U had said that yer winch didn't work properly from the first time we sent it out.. While yer tranny was being worked on, yer winch was sent to www.interioroffroad.com in Edmonton for warranty work. The smart people there, we now know did not fix the winch right the first time. So, instead of paying the shipping to send it to Edmonton again ( $45.00 or so) and delaying your P/U time, we removed and inspected it. Granted that warranty ONLY pays to have the winch sent back to us, not TO the depo. My head tech said that yer winch was full of mud. Well, this CANNOT be warrantied. So, knowing that U needed yer machine ASAP, we cleaned it out and got it working and reinstalled it. U came to p/u yer OL, and had a $100.00 on the dot bill for the winch work. So, U took it upon yourself to tell my service guy some choice, swear words and left mad...... So how with this deal, did we wrong U? After many hours of labour time, and stress on our part, U tell P.S.C. to F_ck off. I called U to see if I could make this so called sour deal for U fair, and after all was said and done, I TOLD that I would continue to look after yer drive train and engine. I guess this is poor service. I have never had to make a post concerning a situation like this before tonight....... I do NOT appreciate this Les. It is 2:00 AM.... Can U tell I am upset.... Show me another dealer in Sask that is up at this time researching Ski-Doo and Can-Am info. For anyone that reads this, check out www.pinesservice.com and view our gallery and events list for proof that we at P.S.C. are all about service and customer appreciation and hardcore fun!!!!!!!!!!!!!!!!!

Well Justin, the bill was 108 bucks and the winch was put on and when I brought it hiome it worked but didn't freespool. I called you guys, told you what was wrong and said, no problem that I would fix it. I went for one ride with my kids in absolutely NO MUD and the broke the transmission, so I never had time to look at it as it was coming back to you anyways, so then I told your guy to have a look at it.I brought my bike there in July to have the winch fixed as every time you use it hard once its screwed.Your guy has the nerve to tell me that it was full of mud, I think the guy that had it apart the first time should have tried it before sending it out, don't you think!!Anyways I pay an extra $500.00 dollars for mud tires to get the warranty you say, and your warranty guy tells me he is not warrantying any more of my axles, "edit for bad language"!!! And yes you said the " lift would work" NOT!! We found that out, but no big deal as you did warranty my axles.I had my bike there to get the winch fixed in July and just got it back about a month ago,with a bill on top of that.
Then you tell me my Brother in Laws bike is all my fault, that I hooked up the winch and handlebar warmers and everything else wrong,and burnt out the ECM, tell me then, why is it that mine is hooked the same way and works just fine LOL!!
Also when I received my bike back there was quite a few loose bolts and the shifter linkage was all screwed up, so there I go another 3 hours or more, making sure nuthing else is gonna fall off!!!! The comments on thousands of dollars for fixing my bike that i dont have to pay for, well that is what you call warranty. there is a reason why can am are more money than any other product its for the long warranty. so dont go one about me not haviing to pay for any of the work. WARRANTY. no i did not by my bike there, but all the work you have done to my bike is due to the tires that you sold me. I have sent people to buy quads from you this year, i thought your dealership was great, until i was charged for my winch, then to top it off the run around my brother in law is getting from the dealership.

I think I have said enough!!!!!

MR BRP1 !! Reading your posts, for a man that owns a dealership you sound very arrogant! I would not be bragging you own a $60000 truck, does this make you a better person than the next??? Furthermore an oil change can wait a week, you can still drive your truck!! These people are on holidays and need to ride their sleds. Does it matter where they bought? Since you were proud that you have so many technicians working for you, I am sure you could have fit them in. Most people that own a business would realize that these people may come back and BUY a new sled or quad from you if you did them a favor by helping them out! They would praise your business, instead of them posting all of these negative comments. You should read these negative comments and use them for some good to change your negative, arrogant, smug attitude and to make your business better! REMEMBER the customer is always RIGHT! You should take a look at your business ethics because the thirty years your daddy spent building this business you will destroy in a matter of a few years. It sounds like you should go work for someone other than your father, you would realize you could not treat people so badly because you would get fired! You boast you work 6 days a week and have no holidays. What do the rest of us do, F##k all? I think everyone works just as hard or harder than you, so what is your POINT? Why would people want to buy from Pines Service Center when it sounds like your always right and the customer is always wrong! You should really change your attitude or else your business will go belly up! Also maybe don't brag to people that you own a $60000 truck. ALso half a million dollar input to your business! Your pretty important in your liitle perfect world!! LOL!! Here is a quote from you "There is only one word to describe your reaction-UNBELIEVABLE" I believe this should be directed to you not the other customer! You are UNBELIEVABLE!!!

well put SLIDER1! i agree 100%, thats exactly the way i see it.

huh I wonder if this is gonna be the first thread in sask forums to probaly get shut down???


LetItSnow

Couldn't have said it better myself.

..............

.................................

Read the post VooToo...... I said IMO everyone who owns an E-start e-tech should IMO also buy and install a recoil back up....... What's wrong with that? And yes, I am bashing Interior in Edmonton.... We actually had many situations like Les's where we are stuck in the middle sending winches to them and the winches came back not properly repaired. So we are dealing with Calgary Interior now. At least I was being honest about what will be an issue for people IMO. As far as the brother in law stuff is concerned........ Dean called back yesterday and apologized to the service manager for his actions, as well as Eric did too. So all's good there. And Les, U also have a custom snorkel that U installed on yer machine and it requires constant adjustments to the shifter linkage since the CVT exhaust ipe now runs right by the rod and shifter...... Man. Some guys.

Nice try NBMXP, never had a problem before.......And have a lot of mud miles on my bike!!!

Hey NBMXP, what are you doing using my name on this thread, for everyone else that is reading this I do not own a sled, I own a Can Am Rene 800. I was over at Big dog Racing reading this thread. I know your supposed to own a sled to be on this site, but since you took it upon yourself to mention my name, I will let you know a few things. NO, all is not fine. So you want me to post my experience I had with PSC? I did apologize to your service guy because you should not be mad at someone that has no control of the situation. I believe that would be BRP1, since he said on here he owned the dealership. I still am out $500! ???? I told you that I will never step foot into this dealership again. I got bent over!

Don't woory hoodbomber, your not the only one that has ever got bent over there!!!!

Yes. U might as well sell those tires LOL. So Big Dog, I have to wonder this. U don't like Lintlaw, U don't like Nipawin, U don't Pines. U've have had a run in at every place. And U work at Wadena. *%@? So yer basically saying that every place other than the one that U work at sucks? LMAO.

I don't think I am the only one that has had run ins with these people, maybe you guys should get sum good mechanics, yes that actually tighten all the BOLTS!!!!!

Yes Wadena Rocks, they actually do there warranty work...HAHAHAHA

I think after reading all of these posts. I assume you are a owner or worker at Pines. Well I think you NBXMP and BRP1 sound about the same speed. I thought these forums were for people to update their sledding experiences and service whether negative or positive. You guys aren't helping your business out by trying to prove your always right! Give me a break if you own or work at this place, you look very petty, by this last thread you wrote. GROW UP!! After reading all of these forums, I can say for myself I will probably not buy anything from this dealership.

OK I will tell the WHOLE story. I had my 03 X in there with flaking rings on 2nd yr warranty. you guys rebuilt it. the only mod was ambrp can which I sold another one of your customers and went back stock. I got it back and went 125 miles the very weekend I got it and the bottom end and 1 cylinder went and you told me basically to pound sand. it was not covered, I paid for that. I later had the vin ran at another dealer to see what came up........ nothing? who double dipped? your dad called me at home and reemed me for getting BRP involved. if everything is right why call and get mad at me? syre I admit I owe you for a mini z carb and thats it 300 bucks. I will pay you that if you want but my account is clear otherwise and I know this. I have EVERY statement you ever sent me. know why I didnt pay you? another 125 miles after you fixed the motor it ate another piston and it was a ring installed improperly and it broke. I called again and you said no dice.

I have no real beef with you personally and actually enjoyed our business dealings as you DID do alot for me at one time. I just think you forgot about the little fish sometimes. If you want to work out the bill thing PM me or call. I am sure we could get back to a good customer/ dealer standing if you want to. I have alot of sleds to buy yet

Fred

play nice nice